Being a responsible business is a critical component of how we work at Ashtead. Our operational mantra of delivering availability, reliability and ease is backed up by taking responsibility in everything we do.
Debbie Swales is the contact centre manager for the A-Plant Accommodation division.
She joined through acquisition seven years ago and now manages 18 accounts at the centre compared to one account when she joined. She says customers benefit from only having one point of contact for the whole accommodation hiring process, as her 15-strong team coordinates with other depots to meet all customers’ requirements. They also process off-hires, liaise with project managers, process breakdowns, deal with damage and loss, and ensure compliance checks for rehire contracts.
“It’s great to see how much the contact centre and our team have grown in a relatively short space of time. From day one I’ve been impressed with all the personal touches at A-Plant and how everyone makes time for you. It also struck me how many employees have been with A-Plant for 25, 30, 35 years…even more.”
From day one I’ve been impressed with all the personal touches at A-Plant...
Sam was recruited as a customer service apprentice at Opti-cal, which offers specialist survey equipment, but was soon identified as a star apprentice.
He is now a hire controller and the main point of contact for customers, providing technical advice and instruction, having quickly picked up the necessary product knowledge. Sam goes above and beyond on a daily basis and this is one of the reasons he was awarded ‘Apprentice of the Year – Specialist Light’ at A-Plant’s Apprentice Awards in November 2018. Sam has the ability and enthusiasm to go far, and is both a role model for others, and a shining example of what our apprentice programme enables.
Ciara is an administrator at Sunbelt and a member of the training department where we help create the training for all employees.
She is also on active duty with the Army National Guard. This is a part-time position with the military where she supports state emergencies such as hurricanes, tornadoes, floods or other natural disasters. Ciara is the supply sergeant responsible for providing all the equipment and materials needed to get projects done. She orders the materials the Army needs, the food they are going to eat, the clothing they might need. It’s her job to make sure everything is ready to complete the mission. Ciara was inspired to join the military when she was 17.
"I was actually in high school Army, and enjoyed learning how it works and the culture of the military. I realised, as I got older, I wanted to be a part of it and joined the North Carolina Army National Guard."
I was actually in high school Army, and enjoyed learning how it
Eddie works as an outside sales representative for Sunbelt and has been with the business since 2015.
He started out in the industry at Value Rentals where he was a small engine mechanic, a driver and yard technician, then doing inside sales and eventually outside sales in 2002. Eddie came to the US with his brother as a refugee from Vietnam in 1984 when he was just 15. Sponsored by an American couple, he graduated college in 1988. Wanting to give back to the country that had given him a home, he joined the US Navy working as an electrician and completing two tours of the Persian Gulf. Eddie values how family-oriented Sunbelt is and the quality of leadership which makes him confident to go out, sell and do his job.
"My travel and experiences make me so appreciative of what I have. I live in a country where the opportunities are endless. The more I put in, the more I get out. I have an amazing career."
The more I put in, the more I get out. I have an amazing career.